Unless noted below, most products can be returned directly to PC Registers.com within 15 days from the date of invoice if all of the following requirements are met. Items returned must first be issued a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 15 days only. Please allow 2-4 weeks to process refunds and credit your account. Our Return Policy for software is consistent with the manufacturer’s license agreement. For certain items all sales are final and returns are not available, see below for more information.
Products can only be exchanged for other products on the site, which must be purchased prior to authorizing the return, but only within 15 days of purchase. In order for the return to be accepted, all products must 1) be returned in their original packaging, 2) include all manuals, cables, warranty cards, etc., 3) be clean, without scratches and factory sealed. All products must be returned double boxed, with no markings or writing on the original box. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in shipment of the product back to the customer. Freight charges are not refundable. Customer is responsible for shipping costs on returned items. If the returned item meets all the above requirements, it will be accepted and a restocking fee will be applied depending on the sale value of the returned items.
The following are non returnable:
Freight charges:Freight charges for all returns are not refundable. Customer is responsible for shipping costs on returned items.
If these steps are not followed fully, the RMA will not be accepted and the product will be shipped back.
Back Ordered ItemsBack ordered items are set to ship as soon as they become available. You will be contacted by email letting you know if any items are backordered. Back ordered items can be exchanged for an in stock item or canceled for a full refund. Please contact firstname.lastname@example.org for additional help.